Elevate Your Customers’ Experience
Allow every customer to build and expect a relationship with your business rather than just touch points.
What you will learn
|•||To listen to your individual customer to understand them and their needs|
|•||Show your passion and creativity in every solution|
|•||Demonstrate your personal commitment to deliver outstanding services
|•||You have to hear your customer’s dreams, goals, passions, and aspirations: allowing them to talk and be heard is pleasurable and measurable and defines their customer experience|
|•||Use this knowledge to highlight the differences between you and your competitors, letting your customer know they’ve been heard, separating you from the crowd to build personal relationships|
|•||Create a connection by demonstrating your values of wanting to meet their wants and needs, to express the importance of this over numbers|
Passion and Creativity
|•||Develop an active discovery mindset to search for new questions and drive real innovation|
|•||Become a value seeker to look for value in every experience and every conversation|
|•||Use this knowledge to seek possibilities, avoiding prescriptive solutions|
|•||Focus one hundred percent on your customer, and do all you can to determine and meet their needs|
|•||Use engagement and emotional connection to develop your relationship|
|•||Shoot for your customers’ hearts to give something very special|
Who this is for
Professionals who want their organisation to stand out from their competition and recognise the importance of providing excellence at every step to achieve this.
|•||Build strong customer relationships using a personalised approach|
|•||Develop a culture recognised for passion and creativity in meeting customer needs|
|•||Become an organisation with charisma by giving your customer something very special, that they’ll want to tell others about|
You bring back tools, techniques and confidence that comes from practical experience, and the knowledge that you’ve already applied your new skill in a real workplace scenario, together with a personalised action plan that will immediately impact your ability to enhance your customers experience.
Reinforce your learning with follow-up post programme coaching based on a video recording focused on key aspects of the programme and your performance.