Elevate Your Customers’ Experience
Allow every customer to build and expect a relationship with your business rather than just touch points.

What you will learn

To listen to your individual customer to understand them and their needs
Show your passion and creativity in every solution
Demonstrate your personal commitment to deliver outstanding services

Elevate Your Customers’ Experience Modules

Listen

You have to hear your customer’s dreams, goals, passions, and aspirations: allowing them to talk and be heard is pleasurable and measurable and defines their customer experience
Use this knowledge to highlight the differences between you and your competitors, letting your customer know they’ve been heard, separating you from the crowd to build personal relationships
Create a connection by demonstrating your values of wanting to meet their wants and needs, to express the importance of this over numbers

Passion and Creativity

Develop an active discovery mindset to search for new questions and drive real innovation
Become a value seeker to look for value in every experience and every conversation
Use this knowledge to seek possibilities, avoiding prescriptive solutions

Personal Committment

Focus one hundred percent on your customer, and do all you can to determine and meet their needs
Use engagement and emotional connection to develop your relationship
Shoot for your customers’ hearts to give something very special

Who this is for
Professionals who want their organisation to stand out from their competition and recognise the importance of providing excellence at every step to achieve this.

Benefits to your organisation
This masterclass will help your organisation to:

Build strong customer relationships using a personalised approach
Develop a culture recognised for passion and creativity in meeting customer needs
Become an organisation with charisma by giving your customer something very special, that they’ll want to tell others about

Pre-Programme

To help you get the most from the Masterclass you will receive an exercise to help you prepare and to get into the best mindset.

Your Post Programme Commitment

You bring back tools, techniques and confidence that comes from practical experience, and the knowledge that you’ve already applied your new skill in a real workplace scenario, together with a personalised action plan that will immediately impact your ability to enhance your customers experience.

Optional Extra
‏Reinforce your learning with follow-up post programme coaching based on a video recording focused on key aspects of the programme and your performance.

To find out more about our Masterclasses get in touch with Carmel on 07948 525183 or carmel@evolvingcareersplayers.com

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