Overcoming Challenging Conversations
Further develop your person centred Project Management style to overcome conflict, setbacks and criticism.

What you will learn

To manage unrealistic expectations
To resolve the conflict
To motivate the reluctant individual

Overcoming Challenging Conversations Modules
This is a scenario based masterclass, where you will explore key concepts through practical experience.

Manage Expectations

How developing a connection builds trust and reveals early stake holder preconceptions
Explore how to shape stake holder perceptions so that focus remains on long term benefits over diverging short-term goals
Learn how to use criticism from key stakeholders to the benefit of your project’s long term goal

Dispute Resolution

Learn to identify and acknowledge personal factors before the conversation
Fight the instinct to get personal: How to disassociate yourself from the emotion
Uncover different types of conflicts and how best to approach them

Motivate the Reluctant

How to engage people so that they commit to a common goal
Learn what causes people to disengage from tasks and lose commitment
Explore the ways to create accountability in people

Who this is for
Project Managers who want to add vital tools to their skill set and communicate effectively no matter the individual situation, organisational culture or room atmosphere.

Benefits to your organisation
This masterclass will help your organisation to:

Engage the key stake holders towards long term benefits
To avoid or overcome conflicts effectively allowing the Project to move forward
To engage all participants by creating a culture of personal accountability


To help you get the most from the Masterclass you will receive an exercise to help you prepare and to get into the best mindset.

Your Post Programme Commitment
You bring back tools, techniques and confidence that come from practical experience, and the knowledge that you’ve already applied your new skill in a real workplace scenario, together with a personalised action plan that will immediately impact your communication capabilities and lead to constructive and productive project conversations.

Optional Extra
‏Reinforce your learning with follow-up post programme coaching based on a video recording focused on key aspects of the programme and your performance.

To find out more about our Masterclasses get in touch with Carmel on 07948 525183 or carmel@evolvingcareersplayers.com

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