The Softer Side Of Things
Soft skills are the difference that make the difference in influencing, persuading and negotiating, and are key to business success.

What you will learn

How to use different behaviours and energies for better results
Understand the power of emotions and the impact in your communications
Use soft skills to enhance your communication with confidence

The Softer Side Of Things Modules

Behavioural Flexibility and Energy

Play with responding to different situations in different ways
Transfer and receive good energy to motivate and invigorate
Experience transferring and receiving negative energy and the draining effects

Use Emotions Purposefully

Detach and stay calm in situations of heightened emotion to leverage your position
Play with mid ground emotions
Explore the opposite end of the spectrum of emotions using anger purposefully to escalate situations to a heightened level of tension and conflict while retaining self control

Clarity Confidence and Certainty

Explain your concept or point of view so an 8 year old will understand
Simplify down to the core to communicate to others what they really care about with confidence
Demonstrate you really believe in what you do for compelling persuasion

Who this is for
“The best vision is insight” Malcolm S. Forbes. This masterclass is for professionals who know the importance of soft skills in achieving this.

Benefits to your organisation
This masterclass will help your organisation to:

Build negotiation expertise into your company culture
When competition is keen and differentiations are narrow, building a culture that excels in soft skills will be the difference that makes a difference
Extend excellent communication and facilitation skills throughout your organisation through the support of your lead negotiators


To help you get the most from the Masterclass you will receive an exercise to help you prepare and to get into the best mindset.

Your Post Programme Commitment
You bring back tools, techniques and confidence that comes from practical experience, and the knowledge you’ve already applied your new skill in a real workplace scenario together with a personalised action plan of how you will apply this the next time you need to influence, persuade or negotiate.

Optional Extra
‏Reinforce your learning with follow-up post programme coaching based on a video recording focused on key aspects of the programme and your performance.

To find out more about our Masterclasses get in touch with Carmel on 07948 525183 or

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